Payoneer Germany Status Page
All Systems Operational

About This Site

Welcome to Payoneer Germany's (previously: optile's) status page for real time information on our system performance! If there is any interruption in our service, you will find a note posted here.
If you have any questions regarding our system or service, please feel free to contact us via: optile.zendesk.com

PST 1 - Critical Payment Operations ? Operational
PST 2 - Non-Critical Payment Operations ? Operational
PST 3 - Non-Payment Operations ? Operational
Test Services - Developer Systems ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
optile - OPG System Release 2.4.13 May 19, 14:00-16:00 CEST
We wish to inform you that we will release improvements to the Open Payment Gateway (OPG) in version 2.4.13.

Sandbox release will occur on Wednesday, 19 May 2021.

LIVE release will occur on Wednesday, 02 June 2021.

Transactions should not be disrupted during the release.

We anticipate access to the Merchant Portal may be degraded during this release, so each will be performed during between 14:00 to 16:00 CEST, a period of lowest traffic on each environment.


This system release includes some bug fixes and the following improvements:

• how expired credit/debit cards are marked
• Form validation error messages can be overridden on a per-merchant basis
• Security improvements


If you have any questions, please do not hesitate to directly contact our support team at optilesupport@payoneer.com.

Kind regards,

The optile Support-Team
Posted on May 14, 14:57 CEST
We wish to inform you that we will release improvements to the Open Payment Gateway (OPG) in version 2.4.13.


LIVE release will occur on Wednesday, 02 June 2021.

Transactions should not be disrupted during the release.

We anticipate access to the Merchant Portal may be degraded during this release, so it will be performed between 14:00 to 16:00 CEST, a period of lowest traffic on the LIVE environment.


This system release includes some bug fixes and the following improvements:

• how expired credit/debit cards are marked
• Form validation error messages can be overridden on a per-merchant basis
• Security improvements


If you have any questions, please do not hesitate to directly contact our support team at optilesupport@payoneer.com.

Kind regards,

The optile Support-Team
Posted on May 14, 15:00 CEST
Past Incidents
May 18, 2021

No incidents reported today.

May 17, 2021

No incidents reported.

May 16, 2021

No incidents reported.

May 15, 2021

No incidents reported.

May 14, 2021

No incidents reported.

May 13, 2021

No incidents reported.

May 12, 2021

No incidents reported.

May 11, 2021

No incidents reported.

May 10, 2021

No incidents reported.

May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021

No incidents reported.

May 5, 2021
Completed - The scheduled maintenance has been completed.
May 5, 15:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 14:00 CEST
Update - We will be undergoing scheduled maintenance during this time.
Apr 16, 14:41 CEST
Scheduled - UPDATE: Sandbox and Live System Release Delay

Due to ongoing testing we have to postpone both the Sandbox and Live system release by a week. The new dates are as follows:

SANDBOX: 21.04.2021 at 1400 CEST

LIVE: 05.05.2021 at 1400 CEST

We thank you for your understanding in this matter, and apologize
for the delay.

Kind regards

The Payoneer Support-Team

****************************************************************************************************

We wish to inform you that we will release improvements to the Open Payment Gateway (OPG) in version 2.4.12

LIVE release will occur on Wednesday, 28 April 2021.

Transactions should not be disrupted during the release.

We anticipate access to the Merchant Portal may be degraded during this release, so it will be performed during a period of lowest traffic on each environment.


This system release includes:

Features
• Added Routing Strategy Options: possibility to choose only tokenized/not tokenized routes or
choose route independently of tokenization status with provider. By default for WEB_ORDER all
routes would be used and for RECURRING only tokenized routes would be used. For configuration
please check with Support team
• Added possibility to register account with new provider without payment (UPDATE flow)
• PSD2: added possibility to migrate scheme transaction Id (Trace Id) to new provider. This feature
need to be supported by PSP and adapter
• Improvements to card forms:
• Error messages after payment attempt now shown until user fixes the problem
• Introduced placeholders in expiry date drop-down
• Added unstyled error class to form row, allowing merchant to customize styling on the input
label or other elements
• Handler page spinner is shown before redirect completes after 3DS2 authentication in payment widget lightbox


Bugfixes
• Small payment widget bugfixes to support future standalone hosted payment page
• TradeUK card form gap


If you have any questions, please do not hesitate to directly contact our support team at support@optile.net.

Kind regards,

The Payoneer Support-Team
May 5, 14:00 CEST
May 4, 2021

No incidents reported.